FAQs - MightySports.com
How to track an order?
After your order is shipped, an email notification will be sent to you with the tracking number as well as the carrier info. Make sure you use the correct email address to receive the shipping info.
Once you receive your invoice, you can track your order depending on the carrier:
US Postal Service - tracking available at www.usps.com
UPS - tracking available at www.ups.com
FEDEX - tracking available at www.fedex.com
DHL - tracking available at www.dhl.com
Commercial carrier - tracking available at their company website
If you have difficulty tracking your order, please contact customer service for assistance.
How to receive an order?
MightySports.com uses quality common carriers to deliver your order. However, products may be damaged during transportation due to any reasons. Below are important procedures for receiving your shipment:
1. inspect the delivery before you sign off the delivery driver, check the quantity of the boxes matching the delivery paperwork; make sure no unauthorized added service such as liftgate delivery, etc is included in the paperwork.
2. note "damaged products" and/or "possible product damage, upon further inspection" or similar words on the delivery paper if you find damages or possible damages, make sure you have the driver co-sign the delivery paper;
3. contact us immediately if there is damage or shortage by proving proper documents within 24 hours. Otherwise, it is deemed that you have received the products from us in good condition and in the correct quantity. MightySports.com releases its liability once it turns the products to the freight carrier.
We appreciate your business and like to work with you to ensure you receive the products in time and in good condition.
What is Buyer / Customer due diligence?
As a buyer and customer, you agree that you will perform the following due diligence:
1. It is your obligation to provide correct shipping information so that the order can be delivered accordingly. You agree to reimburse MightySports.com for any address correction charges and/or fees from the carrier due to the incorrect shipping address provided by you;
2. It is your obligation to receive the delivery of your order without rejection. You agree to reimburse MightySports.com for any rejection charges and/or fees from the carrier due to your refusal of delivery;
3. It is your obligation to inspect the delivery of your order for any damage and/or shortage in 24 hours. You agree that MightySports.com will be relieved of its liability for any damage and/or shortage if you do not notify such claim in 24 hours.
What is the product warranty?
The warranty from MightySports.com warrants the product that should this product, under normal use and conditions, be proven defective in material or workmanship. The warranty starts from the date of original purchase, and such defect(s) will be repaired or replaced with a new or reconditioned product or part(s) (at MightySports.com' option). The decision to repair or replace will be made by MightySports.com. This limited warranty is extended only to the original purchaser and only covers products purchased as new.
The extent of MightySports.com liability under this warranty is limited to the repair or replacement provided above and, in no event, shall Xtarps.com liability exceeds the purchase price paid by the purchaser for the product.
How do I get warranty service?
For warranty service, please contact MightySports.com by reporting problems evidenced with pictures of defect(s) and the evidence of purchase so that we can provide a quick response and help. If the product needs to be taken back for service, it is the customer's responsibility to ship them back to MightySports.com or to the designated service center of MightySports.com. All products returned for service MUST be in a clean situation. All dirty products will be rejected for service and it will be the customer's responsibility to take them back and have them cleaned.
What is the return policy?
We accept returns for the item in its original packaging (unopened and unused condition) in 30 days. Any open and used item will NOT be accepted for return. Quality-defected product will be replaced when such product has been returned to MightySports.com. 38% restocking fee will be charged for the items sold with free shipping. Otherwise, the restocking fee will be 20%. The shipping fee paid by the buyer will NOT be refunded. The buyer is responsible to ship the item back to our warehouse in good condition. If the item is ordered via a third party, then the third party selling cost will be deducted from the credit.
Disclaimers!
- all images, color combinations, and descriptions contained in this website are for information only. Actual products may have different color combinations or size variances. Xtarps.com will not be responsible for any variances, misinterpretation and misunderstanding.
- Prices are subject to change without prior notice.
- MightySports.com reserves its right to change part and/or the whole of the information as listed without prior notification.